At RFA SPORTIFY, we understand the importance of customer satisfaction and strive to provide the best possible shopping experience. This includes our commitment to a transparent and fair refunds policy. Please read the following information carefully to understand our guidelines for refunds.
1. Eligibility: In order to be eligible for a refund, the following conditions must be met:
- The item must be unused and in the same condition as when it was received.
- The item must be returned within 30 days of the original purchase.
- The item must be accompanied by the original receipt or proof of purchase.
2. Refund Process: If you meet the eligibility criteria, you can initiate the refund process by contacting our customer support team. They will guide you through the necessary steps and provide you with a return authorization number.
3. Return Shipping: The customer is responsible for the cost of return shipping unless the item received was damaged or defective. We recommend using a trackable shipping service to ensure the safe return of the item.
4. Refund Options: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.
5. Non-Refundable Items: Certain items are not eligible for refunds, including:
- Gift cards
- Downloadable software products
- Personalized or customized items
6. Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.
7. Store Credit: In some cases, we may offer store credit as an alternative to a refund. This credit can be used towards future purchases on our website.
8. Contact Us: If you have any further questions or concerns regarding our refunds policy, please don't hesitate to contact our customer support team. They are available to assist you and provide any additional information you may need.
Thank you for choosing RFA SPORTIFY. We appreciate your trust in our products and services.